Shipping policy
Shipping Policy
At MGSatier&Co, we are committed to delivering your order safely and efficiently. Please review the information below regarding shipping and delivery.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays.
During peak seasons, promotional events, or holidays, processing times may be slightly extended. If there is a significant delay, we will notify you via email.
Shipping Locations
We currently ship to Romania and selected international destinations.
If your country is not available at checkout, please contact us before placing your order.
Shipping Rates
Shipping costs are calculated automatically at checkout based on the destination and selected shipping method.
Free shipping promotions may be available from time to time and will be clearly indicated on our website.
Estimated Delivery Times
Delivery times are estimates and begin once the order has been dispatched.
- Romania: 1–5 business days
- International destinations: 7–21 business days
Please note that delivery times may vary depending on customs procedures, carrier operations, weather conditions, and other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, and other charges imposed by the destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost.
Lost, Delayed, or Damaged Shipments
While we work with reliable shipping partners, Silk Avenue cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers, customs authorities, or force majeure events.
If your package arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and product. We will review the issue and work toward a suitable resolution.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for packages lost or delayed due to incorrect or incomplete addresses provided at checkout.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
MGSatier&Co
Email: contact@mgsatierco.com